Support Information
Please use the accompanying Ticket Registration form (Ticket Registration.pdf) for a trouble report or change request. Send this filled out form to the contact named in your service contract (or partner contract). In case you have no service contract please contact your local Sales Agent.
You should have the following information to hand before you start filling in the form:
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Contact Information
Company, Country, Name, E-mail, Service Contract No., and customer reference ticket.
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Description
Product Name, Version number, Build number, and description of the problem.
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System Information
OS Platform, OS Version, Processor Type, Smart Card Type, and Smart Card Reader.
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Environment Information
Description of the architecture (e.g. Client/Server, Workflow, etc.).
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Attached Files
Log files (Minimum log Level 5) as described in the Installation Manual.